Aug 26, 2024
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If you are experiencing the Authentication error in CSP Connect or can log in but see blank pages/error messages when clicking on internal links, you will need to clear your cache to resolve the issue. Please follow instructions below based on your internet browser.
Chrome: How to Clear Cache
- When in Chrome, use keys: Ctrl + Shift + Delete.
- At the top, set the time range to "All time".
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click "Delete data".
- Close the whole browser and reopen it. Try the webpage again.
Safari: How to Clear Cache
- In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
- Prevent trackers from using cookies and website data to track you: Select “Prevent cross-site tracking.”
- Cookies and website data are deleted unless you visit and interact with the trackers’ websites.
- Always block cookies: Select “Block all cookies.”
- Websites, third parties, and advertisers can’t store cookies and other data on your Mac. This may prevent some websites from working properly.
- Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All.